Required skills:
• English B1 as a minimum.
• Fast learner with a strong ability to work in a fast-paced environment.
• Linux experience.
• Experience with backups and server monitoring.
• User experience with Atlassian products (Jira, Confluence, etc).

As a plus:
• Previous experience in technical support.
• Hands-on experience with cloud service providers (AWS, Azure, GCP).
• Deep knowledge of Linux.
• Python/Bash scripting.
• ELK stack.
• Monitoring tools (AWS Cloudwatch or Azure cloud monitoring system).

Responsibilities:
• Participating in the technical team shift roster (24/7).
• Assisting in resolving client-side issues.
• Providing support and monitoring of cloud-based systems.
• Managing customer tickets properly and escalate to the next level of support on time.
• Responsible to handle the escalations when there are any major issues.